Managed IT Support Services

Reliable. Proactive. Secure. Your IT, Fully Managed.

At Affiniti Hive Technologies — An Affiliated Company of Cognitive X Group, we provide comprehensive Managed IT Support Services that keep your business running smoothly, securely, and efficiently — 24/7.

Our expert IT team monitors, manages, and maintains your systems, networks, devices, cloud infrastructure, and business applications so you can focus on growth while we handle the technology.

From helpdesk support and network management to patching, security, and cloud administration — we become your dedicated IT department.

Why Our Managed IT Support Services Stand Out

We combine enterprise-grade IT management, proactive monitoring, and cybersecurity-first practices to ensure your systems stay operational, optimized, and secure.

24/7 monitoring & support
Quick incident response
Predictable monthly pricing
Reduced IT downtime
Improved system performance
Secure, compliant environment
Access to certified IT experts

We ensure your IT environment delivers maximum availability and business continuity.

Our Managed IT Support Portfolio

1. 24/7 IT Helpdesk & Technical Support

Your employees get instant support for all technical issues.

We provide:

Level 1, 2, and 3 support
Remote assistance
Device troubleshooting
Application support
Printer/network/device issues
Ticketing system & SLA tracking

Fast response → minimal downtime → higher productivity.

2. IT Infrastructure Management

We manage your entire IT ecosystem — servers, networks, devices, and cloud systems.

Includes:

Server monitoring & maintenance
Hardware lifecycle management
Patch management & upgrades
Asset management
Configuration & documentation
Network health management

Your IT infrastructure stays optimized, secure, and updated

Our Generative AI Portfolio

3. Network Management & Monitoring

We ensure your network is secure, stable, fast, and available.

Our capabilities:

We prevent outages before they impact your operations

4. Cloud Infrastructure & SaaS Management

We manage your cloud operations across Azure, AWS, and Google Cloud.

Services include:

Cloud resource monitoring
Backup & disaster recovery
Cost optimization
Identity & access management
Scalability & performance reviews
SaaS license management (Office365, Google Workspace, etc.)

Your cloud environment stays lean, secure, and high-performing.

Our Generative AI Portfolio

5. Cybersecurity & Endpoint Protection

We protect your business from cyber threats through:

Device and endpoint security
Antivirus/EDR management
Security patching
Remote device policies
Access control (RBAC)
Firewall & network threat monitoring
Email security & phishing protection

Every device connected to your network stays protected.

6. Backup Management & Disaster Recovery (DR)

We ensure your critical data is backed up, secure, and recoverable.

Our DR solutions include:

Your business stays safe from data loss and downtime.

Our Generative AI Portfolio

7. IT Strategy, Consulting & Virtual CIO (vCIO) Services

We act as your trusted strategic IT partner.

We help with:

You get leadership-level IT guidance without the overhead of hiring full-time.

8. Email, Collaboration & Productivity Tools Management

We ensure your critical data is backed up, secure, and recoverable.

We ensure smooth communication across your organization.

Technologies & Tools We Support

Operating Systems

Windows
macOS
Linux

Servers

Windows Server
Linux Servers
Active Directory
DHCP, DNS
Group Policy Management

Networking

Cisco
Ubiquiti
Fortinet
Mikrotik
pfSense

Cloud Platforms

Microsoft Azure
Amazon AWS
Google Cloud Platform

Endpoint & Security Tools

Microsoft Defender
CrowdStrike
Sophos
Bitdefender
Malwarebytes

Productivity Tools

Microsoft 365
Google Workspace
Atlassian Tools

Popular IT Certifications Held by Our Team

Our AI engineers hold globally recognized certifications:

Microsoft Certified: Modern Desktop Administrator
Microsoft Azure Administrator
CompTIA A+
CompTIA Network+
CompTIA Security+
Cisco CCNA
AWS Certified SysOps Administrator
ITIL Foundation Certification

These ensure your infrastructure is managed with industry best practices.

Attractive Managed IT Support Project Portfolio

1. 24/7 IT Helpdesk for a Multi-Factory Manufacturing Group

⦁ 1,800+ users supported
⦁ Centralized ticketing system
⦁ Network & device monitoring

Result: 40% reduction in IT downtime

2. Cloud & Email Migration to Microsoft 365 (Corporate)

⦁ Migrated entire organization
⦁ Introduced Teams, SharePoint, OneDrive
⦁ Implemented security & access controls

Result: Higher collaboration with better security

3. Full Network Infrastructure Modernization (Enterprise)

⦁ Replaced switches, routers & firewalls
⦁ Implemented Wi-Fi 6 across offices
⦁ Deployed centralized monitoring

Result: Faster, more stable & secure connectivity

4. Remote Workforce Enablement Solution

⦁ VPN setup
⦁ Secure remote access
⦁ Device & endpoint management

Result: Smooth business continuity during remote work transitions

5. Server Patch Automation & Monitoring System

⦁ Automated updates & health checks
⦁ Installed strong EDR across servers

Result: Zero vulnerabilities & minimal downtime

6. Disaster Recovery & Backup Automation for Finance Department

⦁ Offsite DR
⦁ Encrypted backups
⦁ Failover strategy with 2-hour RTO

Result: 100% protection from data loss risks

Why Businesses Trust Affiniti Hive Technologies

Services include:

Proactive monitoring & incident prevention
End-to-end IT management under one roof
Rapid response & support SLAs
Strong cybersecurity-first approach
Certified IT experts
Predictable monthly cost
Zero disruption — guaranteed uptime
Confidentiality & NDA-backed operations

Let us handle your IT — so you can focus on growing your business.

Your business deserves reliable, secure, and fully managed IT support.